Accelerating Growth with Retention Marketing
Sell More Products, Lose Less Customers
We scale Brands by getting more out of current customers with the use of customer relationship marketing.
Utilizing the strength of Customer Relationship Marketing to boost sales and create strong customer loyalty.
WOMEN'S WELNESS BRAND
Built a comprehensive customer journey for Women’s Wellness brand on Shopify
60 %
Increase in new customers
85 %
Increase in flow revenue
25 %
Decrease in CAC
SUBSCRIPTION CLOTHING BRAND
Improved SMS Marketing efforts of a subscription based clothing brand
580 %
Increase in SMS revenue
29 %
Increase in monthly growth
18 X
ROI
HOME GOODS BRAND
Reduced customer support workload and drove growth with retention
38 %
Increase in monthly revenue
23 %
Drop in support tickets
150 %
Increase in retention revenue
PETS FOOD BRAND
Developed customer communication flows & campaigns of a Pets Food Brand
32 %
Increase in monthly revenue
65 %
Increase in flow revenue
120 %
Increase in retention revenue
Why to improve customer communications?
Repeat Business
Customers who had the best past experiences spend 140% more than those with poor experiences.
Competitive Advantage
73% of consumers consider customer experience a key factor in purchasing decisions, surpassing even price and product quality.
Reduced Customer Loss
5% increase in customer retention can lead to a profit increase of 25% to 95%.
Our Wins
Email Win
Change in Welcome Flow structure for 40% conversion boost
How we further developed the welcome flows of the home goods brand that led to 40% morc conversions.
Check outSMS Win
Reduced SMS cost & increased ROI with segmented follow-ups.
See our follow-up strategy on SMS Campaigns for reducing SMS costs and increasing sales.
Check outEmail Win
Late abandoned checkout flow recovered additional 15% of checkouts.
Sending 2 more emails after 25th days of abandonment converts additional missed purchases.
Check outWhat we do
We are Dendron Media and we solve eCommerce Problems
To be successful, your business or company needs to distinguish itself from the rest of the competition. To achieve this, we, as Dendron Media, assess your needs and preferences, then combine our unrivaled expertise on retention marketing, with data-backed and custom strategies.
Gain more revenue by getting more out of your current customers
Increase Customer Spending and Purchase Frequency
Motivating your customers with special campaigns and target the right customers with the perfect message at the right time.
Amplify Loyalty
Turning your existing customers to brand advocates with the use of Referral and Loyalty programs. It will help to keep your customers engaged, rewarded and motivated purchase from you again and again.
Prevent Customer Churn
Strengthening the link between consumer and the brand to avoid customer loss over the period.
Why Us?
How We Are Different
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Holistic Customer Journey
Our approach extends beyond standard automation by mapping out comprehensive customer lifecycles, enabling timely interactions and communications that nurture leads and foster brand loyalty.
We focus on the entire customer journey, ensuring consistent messaging and engagement at every touchpoint.
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Strategic Growth Focus
Unlike other email marketing agencies that prioritize discounts and short-term sales, we prioritize real and sustainable growth strategies that maintain profitability over the long run.
We stand out by steering clear of templated campaigns, instead offering unique, multichannel strategies that incorporate diverse content and personalized messaging, ensuring your brand's distinct voice is heard.
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Results-Driven KPI Focus
We approach your business realistically, setting achievable goals and offering practical solutions that acknowledge challenges and adapt to real-world scenarios.
Rather than adhering rigidly to fixed timeframes, we prioritize Key Performance Indicators (KPIs) that accurately measure success, ensuring our efforts lead to tangible and meaningful outcomes for your business.
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Segmentation Expertise
We excel in granular audience segmentation, allowing us to craft hyper-targeted campaigns that resonate with specific customer groups and drive higher engagement.
Our proficiency in dynamic content creation ensures that each recipient receives personalized messages based on their preferences and behavior, resulting in increased relevance and conversions.
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Innovative Experimentation
We're not afraid to innovate and experiment with new strategies, incorporating A/B testing and creative experimentation to continuously improve campaign performance.
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Educational Partnership
Beyond just providing services, we empower our clients by sharing industry insights, trends, and best practices, fostering a collaborative and educational partnership.
Our Partners
Our Process
Our solution is based on continuous evolution
Our process is not a one-time strategy that most of the brands apply. We constantly evolve on the strategies, make tests to find more opportunities and improvements that we can apply to the campaign. Channels we use for that process are Email and SMS. We use multi-channel approach by mixing Email and SMS marketing.
Review & Audit
The first step in our process is the assessment, where we analyze your business and perform a detailed audit of your retention marketing efforts.
Unique Strategy
Based on your needs and the data we get from you, we build a unique strategy and marketing plan for your brand.
Content & Design
We write & design exclusive content for your Email and SMS campaigns and we make sure designs are tailored to the design guidelines of your brand.
Segmentation
We segment your audience based on different criterias to deliver most relevant content to your subscribers. It will help to maximize conversions from Email and SMS campaigns.
A/B Testing
We're obsessive about testing every aspect of your campaign to ensure you see the best results possible. Our tests are never "canned" or generic; we focus on collecting real data from real users to produce authentic results.
Optimization
We optimize accounts constantly to make sure your campaigns are profitable and that your revenue is growing.
Creative
Design of email campaigns & flows is one of the core parts of giving the right message and getting highest engagement from your audience. We design campaigns based on 4 main principles.
Clear Brand Identity: Our email designs and creatives maintain consistent branding elements, ensuring instant recognition and reinforcing our brand's identity.
Engaging Visual Hierarchy: We strategically arrange visual elements to guide recipients' attention, promoting a seamless and captivating reading experience.
Responsive Design: Our email creatives are meticulously crafted to adapt seamlessly across various devices and screen sizes, ensuring optimal user experience.
Compelling Call-to-Action (CTA): Each email incorporates a compelling CTA with concise yet persuasive language, driving recipients to take the desired action.